Last Updated: November 2025
Service Hub (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use service-hub.co.za (“Platform”).
By using the Platform, you consent to the practices outlined below.
1. Information We Collect
We collect information to provide safe, trusted, and verified services.
1.1 Information You Provide
- Full name & contact details
- Business or service information
- Profile data & uploaded content
- Payment & billing information (if applicable)
- Reviews, messages, and support communication
- Verification information (e.g., ID number, documents)
1.2 Data Collected Automatically
- IP address & browser/device details
- Platform usage & analytics
- Cookies & tracking technologies
- Location information (if enabled)
1.3 Third-Party Sources
We may receive data from:
- Identity verification services
- Payment processors
- Analytics & security tools
2. Identity Verification & Safety
To ensure platform safety and prevent fraud, we verify vendors using secure third-party services such as VerifyID.
By registering or applying to list services, you consent to:
- Identity validation checks
- Sharing necessary personal data (e.g., full name, ID/document number, contact details)
- Storing verification results securely
We do not store your physical ID document unless voluntarily uploaded.
We only use verification data for:
- Identity confirmation
- Fraud prevention & platform safety
- POPIA-compliant legal purposes
3. How We Use Your Information
We use your data to:
- Provide and operate the Platform
- Verify identities and prevent fraud
- Manage accounts and listings
- Communicate platform updates and support
- Enable connection between users and providers
- Process any subscription or listing fees
- Analyse performance and improve services
- Comply with legal and regulatory obligations
We do not sell personal data under any circumstances.
4. Legal Basis (POPIA Compliance)
We process data based on:
- Consent provided by you
- Legitimate business interests (trust & security)
- Contractual necessity
- Legal obligations
5. Sharing of Information
We may share information with:
- VerifyID and similar verification partners
- Payment providers
- Technical and security partners
- Law enforcement if legally required
We never share information for external marketing.
6. Cookies & Tracking
We use cookies to:
- Improve site functionality
- Enhance security & fraud prevention
- Analyse traffic and usage
Users may disable cookies in their browser settings.
7. Data Storage & Security
We implement security measures to protect information, including:
- Encryption
- Access controls
- Secure data storage
However, no system is 100% secure. Users are responsible for securing their accounts.
8. Data Retention
We retain data:
- For as long as your account is active
- To comply with legal requirements
- As necessary to resolve disputes & prevent fraud
Verification records may be retained for compliance and security audits.
9. User Rights
You may request to:
- Access your data
- Correct your data
- Delete your data (unless required by law)
- Withdraw consent
- Request details on data usage
Requests can be made at: support@service-hub.co.za
You may also lodge complaints with the South African Information Regulator.
10. Third-Party Links
The Platform may contain third-party links. We are not responsible for their content or privacy practices.
11. Minors
The Platform is not intended for persons under 18.
12. Policy Updates
We may update this policy from time to time. Continued use constitutes acceptance of changes.
13. Contact Us
For privacy concerns or data requests:
Email: support@service-hub.co.za
Thank you for trusting Service Hub as we build safer opportunities and empower South African workers and businesses.